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Privacy Policy
This Privacy Policy explains how Rocketplay Casino handles information connected with your use of our website, account and casino services. It is written for players in Australia and covers the types of information we may collect, why we use it, how it may be shared, how long it may be kept and the choices available to you.
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1. About this Privacy Policy
Rocketplay Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies when you visit our website, create or use an account, contact support, make a deposit or withdrawal, participate in casino activities, or otherwise interact with our services.
Review contents
Personal information means information that identifies you or could reasonably be connected with you. The information we handle depends on how you use the website and the services available to you. You may choose not to provide certain information, but some information is needed to create an account, verify identity, process transactions, meet legal and security requirements, or provide support.
This policy may be updated when our services, technology or legal obligations change. The current version will be made available on the website. You should review it from time to time so that you understand how information may be handled. Where a change is significant, we may provide additional notice through an appropriate channel.
Information about young people
Our services are intended only for people who are legally permitted to use online gambling services in their place of residence. We do not knowingly seek to collect information from anyone who is not eligible to use the service. If you believe that information has been provided by an ineligible person, please contact privacy support so it can be reviewed.
2. Information we collect and why we use it
We may collect information directly from you, automatically from the device or browser you use, and from service providers or other sources where this is necessary and permitted. The information collected will depend on the account activity, payment method, verification requirements and features you use.
Account and contact details
Account information may include your name, date of birth, username, password details, residential or contact information, and other information needed to establish and manage your player account. We use these details to create and maintain the account, communicate with you, provide customer support, process requests and keep our records accurate.
Identity and verification information
To confirm identity, eligibility or account ownership, we may handle verification documents and related information. This can include information shown on identity documents, proof of address, information about the source or purpose of a transaction, and records of checks carried out during account review. We use this information for verification, account security, anti-fraud measures, responsible service administration and compliance with applicable obligations.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment details may be processed by payment providers, and we may receive limited information needed to confirm or reconcile a transaction. We use transaction records to provide the services, prevent misuse, investigate disputed activity, support financial checks and maintain required records.
Device, technical and usage information
When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device information, language settings, approximate location, pages viewed, time and date of access, and information about how you interact with the website. This helps us keep the website working, protect accounts, identify unusual activity, troubleshoot issues, improve performance and understand general usage patterns.
Communications and support information
If you contact support, we may keep the content of your messages, account information supplied during the conversation, and records of the request. We use these records to respond to questions, resolve complaints, verify requests, improve support quality and maintain an appropriate history of account-related communications.
General purposes for using information
- To provide, operate and maintain the website, account and casino services.
- To verify identity, eligibility and account ownership.
- To process deposits, withdrawals and other account transactions.
- To detect, prevent and investigate fraud, money laundering, unauthorised access and other misuse.
- To meet legal, regulatory, record-keeping and security obligations that apply to the service.
- To answer questions, provide support and communicate important account or service information.
- To monitor, test and improve the security, reliability and functionality of the website.
- To send marketing or promotional communications where permitted and where you have provided any consent required for those communications.
3. Sharing, security and retention
We do not treat your personal information as public information. It may be accessed or shared where this is reasonably necessary to provide the service, protect players and the website, complete a requested transaction, or meet an applicable obligation. Access is intended to be limited to people and organisations that need the information for a legitimate purpose.
Service providers and business partners
We may use carefully selected service providers to support hosting, website operations, identity and verification checks, payment processing, fraud prevention, customer support, communications, technical maintenance, analytics and security. These providers may process information on our behalf and are expected to handle it only for agreed purposes and with suitable safeguards.
Legal, security and business disclosures
Information may be disclosed where reasonably necessary to comply with a legal or other valid request, respond to an investigation, protect the rights and safety of players or other people, enforce applicable terms, detect or prevent fraud, or protect the website and its systems. Information may also be transferred or accessed as part of a change to the operation, ownership or structure of the service, subject to appropriate privacy protections.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and security reviews. No website, payment method or electronic transmission can be guaranteed to be completely secure, so you should also protect your password, keep your devices updated and avoid sharing account credentials.
Keeping information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
4. Cookies and similar technologies
Rocketplay Casino may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website traffic, measure performance and improve the player experience. Some cookies are necessary for core website functions, while others may help us understand how different parts of the website are used.
Cookies are small files or values stored on your device by your browser. They may be temporary and removed when you close the browser, or they may remain for longer so that the website can recognise preferences on a later visit. Similar technologies may collect information about your device and interactions with the website for related purposes.
You can manage, block or delete cookies through your browser settings. If you disable cookies, some website features may not work correctly, and you may need to repeat certain choices or sign-in steps. Browser settings differ, so check the help information provided with your chosen browser for instructions.
5. Your choices and data rights
Depending on the circumstances and the laws that apply to your request, you may have rights concerning the personal information we hold about you. These rights are not always absolute. For example, a request may be limited where information must be kept for legal, security, fraud-prevention or record-keeping purposes, or where responding could affect another person’s privacy.
Requests you can make
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct, update or complete information that is inaccurate, out of date or incomplete.
- Deletion: ask us to delete personal information where there is no continuing reason for us to keep it, subject to legal and operational exceptions.
- Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe or opt-out option included in a marketing message where one is provided.
- Information about handling: ask questions about how your information is collected, used, shared or retained.
How to exercise your rights
To make a privacy or data request, contact support@rocketplaycasino-au.top. Please clearly describe your request and include enough information for us to understand which account or records it concerns. We may need to verify your identity and account ownership before providing information or making changes. This is a security measure designed to prevent unauthorised access.
We aim to review and respond to valid requests within a reasonable timeframe. If more information is needed, we may ask you to clarify the request. Where a request cannot be completed in full, we will generally explain the relevant reason, such as a continuing legal obligation, security concern, an unresolved transaction or the need to protect another person’s information.
Marketing and account communications
You may receive service messages needed to operate or protect your account, such as security notices, transaction updates, verification requests or changes to important terms. These messages are different from optional marketing. If you have agreed to receive marketing, you can withdraw that consent by contacting support@rocketplaycasino-au.top or by following the opt-out instructions in the relevant message. Withdrawing marketing consent does not necessarily stop essential service communications.
If you have a concern about the way your personal information has been handled, please contact privacy support first so the matter can be reviewed. You should provide relevant details without sending unnecessary sensitive information. This policy does not limit any rights or remedies that may be available to you under applicable privacy requirements.
